Are you licensed, bonded, and insured?
Yes. Calma Cleaning is licensed with the City of Lancaster and is bonded and insured.

What forms of payment do you accept?
We accept cash, checks, Zelle, and Venmo.

Do I need to be home at the time of service?
No. You may remain home or arrange access in advance. If no one is present, we will secure the home according to the instructions you provide.

Who provides the cleaning supplies?
We provide our own cleaning supplies and equipment. If you would like us to use a specific product, please let us know in advance.

What if my home needs special attention?
Let us know when requesting your estimate. We can discuss the condition of the home, any priority areas, and whether additional time or services may be required.

Do you take special requests?
Of course. Please let us know about product sensitivities, accessibility needs, scheduling concerns, health precautions, or other special requirements. We will do our best to accommodate reasonable requests.

Do you clean mold?
We may be able to perform surface-level cleaning of small areas of visible mold. This service is not mold remediation and may not address the underlying cause or prevent the mold from returning. Larger or recurring mold problems should be handled by a qualified remediation professional.

Do you clean under furniture?
We clean beneath and around furniture when it can be moved safely by one person. We do not move heavy, fragile, mounted, or unusually valuable furniture.

What should I do if I am not satisfied with the service I received?
Please contact us within two business days of the appointment and describe the concern. We will work with you to arrange an appropriate correction.

Can I cancel?
Yes. Please provide as much notice as possible if you need to cancel or reschedule. Repeated last-minute cancellations may affect future scheduling availability.

What if I have a pet?
No problem. Please make sure pets are safely secured during the appointment. Let us know in advance about any special circumstances, such as aggression or sensitivity to noise, that may require additional precautions. Unfortunately, we cannot service homes with active transmissible pet-related illnesses or infestations, such as parvovirus, fleas, ticks, worms, or similar conditions.

What about children?
No thanks, I'm good!

However, if you have children, please keep them safely and comfortably away from active cleaning areas. And unlike pets, there is no fee for children.

Any other questions? Feel free to contact us.