POLICIES & DISCLAIMERS
POLICIES & DISCLAIMERS
• Issues such as mold or smoke residue may receive surface-level cleaning with the understanding that this may not completely remedy the problem and is not intended as treatment or a permanent solution.
• Recent paint messes (overspray, spills, etc.) must be disclosed. The cleaning of paint will be an additional fee. Paint messes are not typically considered part of a normal cleaning appointment and will be skipped otherwise.
• Payment is required prior to services being provided. Services will not be provided prior to receipt of payment.
• Appointments cannot be scheduled at times where other services (maintenance, carpet cleaning, etc.) are being rendered at the location, as this can impact the quality of the work provided for all parties.
• Requests for additional services must be communicated and agreed upon beforehand.
• Please disclose all areas that require special attention or care (marble tiles, wood flooring, broken fixtures etc.) beforehand.
• We do not move heavy furniture unless otherwise discussed. We will gladly move lighter items that can be handled safely by one person. Otherwise, we will clean accessible areas only.
• Overall, we clean what we can safely reach. While we make every effort to clean every and all parts of a property, we can't guarantee all spots, such as high ceilings, will be reached.
• We do not remove items that are attached to a surface with any type of adhesive.
• Musical instruments, electronics, collectibles, and other high value items will typically be dusted only, unless otherwise requested.
• All items will be returned to or left near their original location.
• We do not clean behind vents or any other locations that require unscrewing/unlocking to access.
• We do not clean aquariums, toy chests, the inside of fireplaces, catch all tables/shelves, open food/medication areas, CPAP machines, or other sensitive medical equipment (unless discussed).
• Please discuss any health or hygiene requirements prior to appointment. This can mean things such as mask requirements, shoe covers, no noise, etc..
• Bathrooms (toilets) cannot be used immediately prior to cleaning and must be clear of waste.
• All children under the age of 12 must be supervised for their safety, as well as all pets.
• We do not handle pet messes and must be made aware of any messes during the scheduling of your appointment..
• Soiled areas can be handled with separate carpet services which we do not provide.
• We absolutely do NOT work around fleas/pests. Signs of infestations can be cause for immediate cancellation.
• Pictures will be taken before, during, and after cleaning appointments to ensure transparency.
FEES & CANCELLATIONS
Pet Fee
If a pet resides at the property, a pet fee will be applied.
Pets must be safely restrained if present during the appointment.
We do not clean pet dishes, toys, waste, or recently soiled areas.
Cancellations - $40
Misinformation, whether intentional or accidental, may result in the rescheduling or cancellation of an appointment. This includes, but is not limited to: a previously undisclosed pet, hazardous or dangerous items or activities at the property, an incorrect address, inaccurate square footage, or other significant differences between the information provided and the actual condition of the property.
Recent or current pest-control issues, severe mold, drug-related contamination, heavy smoke residue, fire damage, or similar conditions must be disclosed at the time of scheduling. If these conditions are disclosed or discovered afterward, the appointment may be cancelled or rescheduled.
The rescheduling of services can result from the following conditions:
• Inclement weather.
• Emergency situations.
• Being unable to gain access to the property.
• Property location differs from what was otherwise stated.
• Sick or contagious client/employee.
• Unsafe environment, even if only a temporary safety concern.
• Lack of power or water on premises when needed.
Services are prepaid at the time of scheduling. Payments are generally nonrefundable. If Calma Cleaning approves a refund following a customer cancellation, a $40 cancellation fee will be deducted from the refunded amount. Appointments cancelled by Calma Cleaning due to circumstances outside the customer’s control may be rescheduled or refunded without a cancellation fee, depending on the circumstances.